Arabian Automobiles Aftersales Department (AAAD), which is in charge of car servicing, repairs, spare parts and maintenance, gained victory for the 6th consecutive ‘World Aftersales Progress Club’ (WAPC) Global Aftersales Award from Nissan Motor Company.
It is worthy to say that Arabian Automobiles is the first company in the world to win the award 6 times in a row and 15 times in total.
The performance took account for the award in the 2013 WAPC competition includes evaluations on parts sales, service sales, service retention, parts inventory management, Nissan Competitive Advantage Map (N-CAM) and customer service.
Commenting over getting the award, Mr. Rajkumar, Director of Aftersales pointed out that the inventory management of Arabian Automobiles is such that it maintains and retains three months of spare parts at 99% availability, in order to ensure the best possible service.
Mr. Michel Ayat, CEO of Arabian Automobiles declared saying that the aftersales market will be the real turning point tool for car companies in the future, as profit margins on new car sales are dropping down due to competition. On that account, customers will be more interested in the dealer reputation for maintenance when they make a car buying decision in future.
Mr Ayat also said UAE will be crossing the starting point for new car sales this year; it will be crossing the peak of 350,000 units sold in 2008. And it is predicted that by 2020 when Expo Dubai arrives, the number of units sold will be twofold.
We also had a tour of the Arabian Automobiles aftersales facility. On a day to day basis, Arabian Automobiles Company receives 1,300 cars daily for servicing. It is also the only distributor to have around the clock servicing facilities in UAE and also the only merchandiser to have a service center in Dibba.
Corporate Information about Arabian Automobiles Co. :
Arabian Automobiles Company (AAC) was established in the year 1968, as part of the AW Rostamani business conglomerate, and the sole distributor of Nissan Cars and Genuine Nissan Parts in Dubai and the Northern Emirates. Over the years, AAC has emerged to be among the top players in the Automobile sector with market leadership in certain pivotal segments of the vehicle market.
AAC’s network includes 11 new car showrooms, 10 service centers, 13 Parts outlets and a Certified Pre-owned division across Dubai & Northern Emirates.
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