The Public Transport Agency of the Roads and Transport Authority in Dubai plans to launch the “Smart Taxi” service in beginning of 2014. This service that applicable to the smart phones which is the first of its kind in the region will allow users to book taxis and monitor their arrival track directly.
The Authority has offered this service in its participated booth at GITEX exhibition in 2013 which kicked off its activities at the Dubai World Trade Centre.
Adel Shakeri, Director of Transport Systems in Public Transport Agency of Roads and Transport Authority said: “The uniquely Smart Taxi service is working with the concept of ‘request taxi by shaking the phone’ which allows the user to request a taxi as soon as he shook the phone. In order to use this application, the user must enter his/her number into the application so the application can search for the nearest taxi automatically”. He added: “This application locates the user automatically which makes getting a taxi is quite easy and convenience. Once the driver confirms the request, the user will be notified directly to the location of the taxi and upon the arrival of the car to the place chosen by the user; the user will be notified with this as well”.
He explained the process as following: “The users will be able to evaluate the performance of the driver which will allow the Roads and Transport Authority to obtain feedbacks directly from users that leads to increase the level of satisfaction with the service and this smart initiative will cover more than 8007 taxis in the Emirate of Dubai”. He also said: “At the end of the journey, a simple form of five points will be offered to the user in order to evaluate the performance of the driver. This application will also offer the previous booking requests tracking process for the user to be used in the conduct of new booking requests”.
Shakeri pointed out that this application allows the user to book a taxi in advance at any date or any time along with instant booking for taxi. If the user approached by a taxi parking square, the application will give him instructions to reach it. He added: “Roads and Transport Authority seeks always to take advantage of the latest technology to develop a variety of its services which are provided to the public from different social classes according to the best scientific standards and due to the increasing demand for taxis in the emirate of Dubai, we are committed to continuing the expansion and development of our services to ensure the users’ satisfaction”.
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